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Frequently Asked Questions
What types of products do you offer?
We offer three product types to help you celebrate your way—whether you're planning ahead or need something fabulous, fast:
1. Everyday Collection
Need something now-ish or just love good design? Our seasonal and everyday celebration collections are ready-to-ship and full of festive flair.
From tailgates to beach days to bridal showers—these products are designed by The Happiest Hour and ready to make your party shine, no customization required.
2. Semi-Custom Products
You’ll find these in our Semi-Custom Collection—they feature original The Happiest Hour designs with options to personalize names, dates, or phrases.
- Proof delivered within 1–2 business days
- Faster turnaround times
- Lower price points
- Plenty of style, personality, and flexibility
- Perfect for when you're short on time but still want something unique to your event.
3. Fully Custom Products
These are made completely from scratch to coordinate with your invitation suite, event colors, florals, or even your venue or home. Whether it’s a wedding monogram, signature house logo, or themed party art—we’ll bring your vision to life.
- Requires purchase of a Custom Design Product in addition to the items you want printed
- You’ll receive a proof in 7–10 business days
- Reorders are always welcome—no additional design fee once your custom artwork is created
Custom is the way to go when you want to truly make a statement and elevate every little detail.
Will I get a proof?
Yes, we provide a proof for all semi-custom and custom products that must be approved before they move into production.
How long will it take for me to receive my order once I approve my proof?
Our standard turnaround time for custom product delivery is approximately 2 weeks after your final proof approval. Need it sooner? We've got rush options! Check out the information in the product listing for all the details on timelines and rush fees or see below.
Do you offer rush orders?
We’re happy to help when you’re in a pinch. Rush processing starts at $50 and may increase depending on your timeline, product type, and quantity. Send us your needed-by date, and we’ll let you know what’s possible and provide pricing options to meet your deadline.
How do I track my order?
Once your order ships, you’ll get a separate email with a tracking number to follow its journey!
Need a hand with tracking? Just send us an email at celebrate@shopthehappiesthour.com, and we’ll be happy to help.
Can I use my own artwork for my order?
Absolutely! Please email your artwork or design ideas directly to us at celebrate@shopthehappiesthour.com – we can’t wait to see it!
One or two color files should be shared in vector format. Watercolor files should be shared as a transparent PNG or JPEG. Files not provided in the correct format may incur additional fees to create print-ready designs.
Do you offer design help?
Yes, in a couple of different ways! Whether you have a full theme or just a vibe, we’ll help you bring it to life. We love using event details—like invitations, color palettes, or venue photos—as inspiration. If you are simply looking to see which one of our print colors matches your palette, we will happily offer our best advice. If you are looking for more help, you can purchase the custom design fee to begin your design consultation.
Can I reorder a past design?
Of course! If we created a custom design for you, we keep your files on hand. Just let us know you'd like a reorder, and we’ll take it from there. For reorders of custom products, the custom design fee will obviously be waived if no changes are made when ordering!
Do you have order minimums?
Yes, some of our products do have minimums—but don’t worry, they start fairly low and are listed on each product page.
- Napkins: Minimum of 50
- Most Cups & Koozies: Minimum of 25
For custom product orders, we have a $250 minimum (excluding the custom design fee). This helps us keep your experience seamless and high quality from start to finish. Have a unique circumstance? Don’t hesitate to reach out—we’re happy to chat and see what’s possible! Looking for budget-friendly options? Check out our semi-custom collection for thoughtful, personalized touches without the full custom price tag. Or explore our Everyday products, featuring signature Happiest Hour designs ready to ship and ready to celebrate! 🎉
What is the process for large custom orders or full event sets?
Planning for a wedding weekend, corporate event, or large-scale celebration? Start by filling out our contact form—we’ll reach out with a few questions to learn more about your event, theme, and vision. From there, we can guide you through custom product options beyond what’s listed on our site, provide a tailored quote, and share turnaround timelines based on your needs. We love working with event planners and have a keen eye for tying together all the little details—from cocktails to color palettes. Let’s make your event unforgettable, from the first toast to the final favor.
What quantities should I order?
Quantities can be tricky—especially when you're planning for a crowd. We've put together this guide to help you confidently order the right amount of each item based on your guest count, event style, and how your products will be used throughout the celebration. We know exactly how quickly cups and napkins disappear once the drinks start flowing and the cake gets sliced.
Quantities depend on things like guest count, event type, and how long the celebration lasts. As a general rule, the longer the event, the more often guests refresh their drinks or grab a napkin.
Here’s a simple way to estimate:
- For a 2-hour event, plan on 1–2 cups and 3–5 napkins per guest
- For a 3+ hour event, plan on 2–3+ cups and 4–6 napkins per guest
Food Style
- Passed hors d’oeuvres? Add extra napkins (guests will use 1 per bite or plate!)
- Dessert table or late-night snacks? Plan for 1–2 additional napkins per guest
Styrofoam Cups
Perfect for cocktails, wine, beer, or a good ol’ club pour.
Suggested: 2–3 per guest
Consider:
- Will other glassware (like wine or water glasses) be provided by your caterer or venue? If so, 1–2 cups per guest may be plenty.
- Hosting a multi-day event (like a wedding weekend)? Each event likely needs its own set of cups!
Frosted Cups
These are reusable, top-rack dishwasher safe, and double as a party favor.
Suggested: 1–2 per guest
Pro tip: If frosted cups are your only drinkware, plan for 2 per guest. If you’re pairing with signature glasses or barware, 1 may be enough—just add a few extras for good measure!
Koozies
Functional and fun—plus guests love to take them home.
Suggested: 1 per guest + a handful of extras
Hosting tip: Koozies make great favors and photo ops! If you’re offering more than one design (like bride's side vs. groom's side), make sure you order accordingly.
Cocktail Napkins
The unsung hero of the party—they catch spills, carry snacks, and make a statement.
Suggested:
- 4–6 per guest for cocktail-style or hors d’oeuvres-focused events
- 2–3 per guest if stationed at the bar
- +1–2 per guest if napkins will also be used at a dessert table
🎉 Helpful Hint:
When in doubt, round up. Leftover party goods make great memories (and great bar cart additions!).
What size cups do you recommend?
Our 16oz frosted cups are very versatile and great for beer, mixed drinks, and water. You can also serve wine in 16 oz cups if you are looking to only choose one size. You see these commonly at events you attend. The 14oz and 12oz cups are ideal for mixed drinks and signature cocktails. For wine, the 10oz, 9oz, and 8oz cups are a fantastic choice.
Styrofoam cups are a favorite, and we suggest 16 oz for events but 20 oz are fan favorites for the branded home or tailgate items.
How do you measure the volume of our cups?
Our cup measurements reflect the total capacity when filled to the very brim, just before the liquid reaches the edge. This means the usable capacity is slightly less. For example, a 16oz cup comfortably holds about 12-14oz of liquid without ice or foam.
Can I reuse my cup?
Yes! Our frosted and stadium cups are reusable and top-rack dishwasher safe and we encourage reusing them. However, we recommend hand washing to help preserve the print.
Do you offer other custom products beyond what’s listed online?
Yes! We offer a variety of custom items beyond what you see on our site—from stir sticks, notepads, and signage to party favor tags, stickers, gift boxes, cigar labels, and more.We love working with event hosts, planners, and corporate teams to bring a cohesive look to every detail. Download our custom product guide here to see what’s possible! If you don’t see exactly what you’re looking for, just reach out—these are just the most commonly ordered products
I saw something on Instagram but can’t find it on your website—can I still order it?
Absolutely! Many of our projects start as one-of-a-kind ideas. If you saw something on Instagram or at an event that’s not currently listed on our website, just send us an email at celebrate@shopthehappiesthour.com—we’d love to chat about bringing it to life for you.
Please note: custom designs may require a longer lead time and a custom design fee, but we promise it’s worth it to make your celebration uniquely yours.
What printing methods do you use?
We offer several high-quality printing methods to bring your designs to life—each selected based on your product type, artwork, and event vision. Here’s what we offer:
Screen Printing: Our go-to for bold, vibrant designs—especially on frosted and stadium cups. Ink is pressed directly through a screen onto the product, giving a durable, long-lasting finish. Best for simple, clean graphics with 1–2 colors.
Foil Stamping: A favorite for luxe touches! Most products you see us share are foil stamped. Foil is heat-pressed onto the surface (rather than absorbed like ink), adding eye-catching shine and dimension. We offer a variety of finishes:
- Shiny Metallics (Gold, Silver, Rose Gold, etc.)
- Brushed Foils (a softer glow with subtle texture)
- Matte Foils (flat and modern)
A few helpful things to know:
- Foil can rub off over time with heavy handling, especially matte finishes. Shiny and brushed foils are more resilient.
- Intricate or tiny designs may experience fill-in—gold and silver tend to perform best for detail clarity.
- We’ll always review your artwork and flag any concerns before production—but please note some variation is part of the nature of this beautiful process.
1-Color Digital Printing: Used for precise, cost-effective single-color artwork, especially on paper goods like matchboxes, napkins, and guest towels.
- Best for dark text or logos on light backgrounds (white, ivory, or pastel)
- Foil-like in appearance but printed flat—no shine or raised effect
- A great option for small runs and detailed small text
4-Color Digital Printing (Full Color): Used for multi-color artwork, full-color logos, or gradient-rich designs.
- Ideal for matchboxes with white paper and event signage.
- Best suited for white or very light backgrounds so all colors appear vibrantly
- Not available on darker napkins or guest towels due to ink visibility limitations
We can guide you on which napkin or product color will make your design pop.
Thermography (for Matchboxes): A heat + powder process that creates raised ink for a subtly dimensional, tactile look.
- Popular for monograms, classic lettering, and elegant matchboxes
- More cost effective than foil stamping
- Only compatible with select papers—we’ll advise you before printing
Foil Sleeking (for Matchboxes): A budget-friendly alternative to foil stamping
- Uses pressure and heat to bond foil to black toner ink only
- Crisp, precise detail with no letterpress indentation
- Available in more limited foil colors
- Only works with certain papers—we’ll help guide that selection
Not sure which method is right for your event? That’s where we come in! Reach out, and we can make suggestions!
What’s your return or refund policy?
For pre-made items, we offer store credit or exchanges only. Items must be unused and in original condition and packaging. Since our custom items are made just for you, we don’t offer returns or refunds unless there’s a misprint or quality issue. If something’s off, contact us at celebrate@shopthehappiesthour.com within 48 hours of delivery and include photos —we’ll make it right!